1. Q:
    2. mydlink app 2.0 Migration guide
    1. A:
    2. Migration Q&A


      Q1. How do I migrate from the mydlink app to the new mydlink app version 2.00?

      Q2. Why can’t I download and update to the mydlink app version 2.00?

      Q3. Do I need to update to the new mydlink app on all my mobile devices?

      Q4. Why can’t I find my One Tap in the new mydlink app?

      Q5. Why can’t I find my Favorites in the new mydlink app?

      Q6. Why can’t I find some of my Automation rules after updating to the new mydlink app?

      Q7. Why can’t I find some of my Schedules after updating to the new mydlink app?

      Q8. Why can't I log in to the mydlink app (version 1.10 or earlier)?

      Q9. Can I downgrade to the mydlink app version 1.12 or earlier

      Q10. Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00?

      Q11. Why can’t I create new rules or schedules after updating to the new mydlink app v2.00?





      Q1. How do I migrate from the mydlink app to the new mydlink app version 2.00? 


      Once you update to the new mydlink app version 2.00, you will be in the process of migrating upon launching the new mydlink app. Your devices and device configurations, automation rules and schedules will migrate seamlessly to the new mydlink app. 


      The One-Tap feature will be changed to Scene in the new mydlink app. Home, Away, and Sleep will remain in the new mydlink app, while the rest of One-Tap will not migrate to the new mydlink app. 


      It is recommended that you check out the settings after migrating to the mydlink app version 2.00.


      Q2. Why can’t I download and update to the mydlink app version 2.00? 


      The new mydlink app version 2.00 requires iOS10.0 or higher or Android 5.0 or higher. Please make sure your mobile devices support the minimum requirement for installing and using the new mydlink app. 


      Q3. Do I need to update to the new mydlink app on all my mobile devices? 


      Yes, once you migrate from the mydlink app to the new mydlink app version 2.00 on one mobile device, it is recommended that you update to the new mydlink app on the rest of your mobile devices. To ensure that your mydlink devices will continue to work properly with the new mydlink app, the old mydlink app will not allow you to change automation rules, schedules, One-Tap, cloud recording subscriptions and set up a new device. Watching live feeds and footage still remain to work in the old app. 


      Q4. Why can’t I find my One Tap in the new mydlink app? 


      The One-Tap feature is changed to Scene in the new mydlink app. Your One Tap settings for Home, Away and Sleep will migrate from the old mydlink app to the new mydlink app automatically if you update to the new mydlink app. Then, you can continue to control your mydlink devices using Scene.


      Q5. Why can’t I find my Favorites in the new mydlink app? 


      The favorites feature is changed to "pinned" in the new mydlink app. Your favorites video will transfer from the old mydlink app to the new mydlink app automatically after the update. Then, you can continue to save a video in your mydlink using "pinned". 


      Q6. Why can’t I find some of my Automation rules after updating to the new mydlink app? 


      During the process of migrating from the old mydlink app to the revamped mydlink app, your automation rules, if duplicated, will be merged. This will ensure that your automation settings will remain to work as before. 


      Q7. Why can’t I find some of my Schedules after updating to the new mydlink app? 


      During the process of migrating from the old mydlink app to the revamped mydlink app, your schedules, if duplicated, will be merged. This will ensure that your schedule settings will remain to work as before. 


      Q8. Why can't I log in to the mydlink app (version 1.10 or earlier)? 


      The mydlink app version 1.10 or earlier is no longer supported. Instead, the all-new mydlink app is now available. 


      Please update to the revamped mydlink app from the Google Play or App Store on all your mobile devices. There are some greatly improved features for more intelligent, more customizable, and more intuitive smart home controls. With the revamped mydlink app, you’ll be able to view your home surveillance cameras in real-time, receive alerts and record video when motion or sound is detected, turn appliances on and off remotely, and most importantly – enjoy setting incredible home automations however you like, wherever you are, whenever you wish.


      Q9. Can I downgrade to the mydlink app version 1.12 or earlier? 


      No, once you migrate from the mydlink app version 1.12 or earlier to the new mydlink app version 2.00 or later, you can’t downgrade to the previous version. 


      For optimal user experience, it is recommended you use the new mydlink app on all your mobile devices. 


      Q10. Why can’t I find some of automation rules and schedules after migrating from the mydlink app v1.11 or v1.12 to the new mydlink app v2.00? 


      Here are some reasons why your automation rules and schedules may be removed after migrating to the mydlink app v2.00. 


      • During the process of migrating from the old mydlink app to the revamped mydlink app, your automation rules or schedules, if duplicated, will be merged. This will ensure that your schedule settings will remain to work as before. 


      • If your device is not running the latest firmware, and multiple rules are created for it, only one rule will migrate to the mydlink app v2.00. This rule can be the activated one or the first one found. 


      Q11. Why can’t I create new rules or schedules after updating to the new mydlink app v2.00? 


      Here are some reasons why you can’t create new rules or schedules after updating to the mydlink app v2.00. 


      • If your device is not running the latest firmware, and you already have one rule for the device, you can not create additional rules for the device in the mydlink app v2.00. You will not see any event available for the device if you try to create an additional rule. 


      • If your device is not running the latest firmware, and you already have one schedule for the device, you can not create additional schedules for the device in the mydlink app v2.00. You will not see any rule you’ve created for the device if you try to create an additional schedule. 


      Please upgrade your device firmware to the latest version if you can’t create new rules or schedules in the mydlink app v2.00.






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