1. Q:
    2. End of Life Policy
    1. A:
    2. This End-of-Life (“EOL”) Policy applies to End of Support and End of Service announcements made in all regions where D-Link products are sold and/or otherwise distributed.


      From time to time, D-Link will decide that certain of its products have reached the EOL. D-Link may choose to EOL a product for many reasons, including shift in market demands, technology innovation, costs or efficiencies based on new technologies, or the product simply matures over time and is replaced by functionally superior technology. Once a product is identified as EOL, D-Link will provide the dates for which the support and service for that product will no longer be available.


      While this is an established part of a product’s overall life cycle, D-Link understands that EOL of a product may affect an end-user’s decision to continue to use the product.The chart below outlines D-Link's EOL Policy to help customers better manage their end-of-life transition and to help D-Link better understand its role in helping our customers migrate to alternative D-Link products and technology.


      Milestones Definition and Action
      End of Support
      • The End of Support date is the date after which hardware and software engineering support will no longer be provided for a product and/or particular product version. After this date, D-Link will no longer develop, repair, maintain, or test the product firmware or software, including providing bug fixes and security patches.
      • D-Link will normally announce the End of Support date for a product at least three (3) months in advance.
      End of Service
      • The End of Service date is the date after which a service, feature, mobile app, or link to the internet, server or cloud based platform will no longer be available. The product functionality may be limited(e.g. to local network) or cease to work completely.
      • The End of Service date is normally 1 year from the End of Support date.


      D-Link will continue to provide support for an in-warranty product after the End of Support date subject to the terms and conditions contained in the applicable product Warranty.


      The EOL will not change the hardware’s limited warranty period from the customer’s purchase date. Warranty and other related details will depend on the local D-Link distribution sales policy.


      The following products will or have reached their End-of-Life. D-Link will no longer develop, repair, maintain, or support the product firmware or software, including providing bug fixes and security patches after the indicated date.


      End of Support Product List


      End of Life Products without Support and Service


      - Lists updated on 9/12/2019






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